Last updated: October 2025
FactoryLens Agency ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at factorylens.agency or engage our services.
1. Information We Collect
We may collect the following types of information:
- Contact information — your name, email address, business name, and phone number when you submit an enquiry or contact form.
- Supplier and factory details — factory addresses, supplier names, and product information you provide when engaging our services.
- Payment information — billing details processed through secure third-party payment providers. We do not store card details on our servers.
- Communications — emails, messages, and documents exchanged during the course of our engagement.
- Usage data — anonymous analytics data about how visitors interact with our website (e.g. pages visited, time on site). No personally identifiable information is collected in this process.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your service requests (factory visits, inspections, content shoots, etc.)
- Communicate with you about your order or enquiry
- Send service updates, reports, and deliverables
- Issue invoices and process payments
- Improve our website and services
- Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
3. Confidentiality of Supplier Information
We take supplier and factory confidentiality seriously. All supplier names, factory addresses, product details, and commercially sensitive information you share with us are kept strictly confidential. Our local representatives sign a Non-Disclosure Agreement (NDA) before undertaking any work on your behalf. Your supplier information will never be shared with any third party without your explicit written consent.
4. How We Share Your Information
We only share your information in the following limited circumstances:
- Local representatives — we share the minimum necessary information (factory address, visit brief) with our vetted local representatives to carry out your service. All representatives are bound by NDA.
- Payment processors — payment details are handled by trusted third-party processors (e.g. Stripe, PayPal, Wise). Their privacy policies apply to that data.
- Legal requirements — if required by law, court order, or government authority.
5. Data Storage and Security
Your data is stored securely using reputable cloud services. We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Reports and files are delivered via private Google Drive links accessible only to you.
While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to taking all reasonable steps to protect your information.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Client records are typically retained for 7 years for accounting and compliance purposes. You may request deletion of your data at any time, subject to any legal retention requirements.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of any marketing communications at any time
- Lodge a complaint with your relevant data protection authority
8. Cookies
Our website may use basic cookies to improve user experience and collect anonymous analytics data. You can disable cookies in your browser settings at any time without affecting your ability to use our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date above. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
FactoryLens Agency
Email: team@factorylens.agency
Website: factorylens.agency